FAQ

We will get back to you within one to two working days and answer any questions if the customer may have about design/printing etc., or send the customer a service and pricing guide again, so the customer can see all the details in one place and be sure We can help customers find out what they need.

Because there is a high chance that this will involve forgery of false documents/criminal offences, etc., we will not accept related jobs, please forgive.

The customer can be provided from scratch, such as hand-drawn drafts, text, pictures, etc.; but the best way is to make a clear list of what you want to present on the project/design, such as design type, concept/idea/style, clear guidelines for actual dimensions, colours, text, graphics, pictures, placements (online or printing), because these are representative, it is easy for the customer to create the final design they want if they have a good description.

All information and materials must be provided by the customer in electronic files; such as company LOGO, text files, colours, fonts, graphics/images/pictures, product information and other files. The more information is the faster and more ideal of the design progress will be. Reference manuscripts are also welcome.

Please ensure that the customer has the legal right to use the relevant information. If the material involves infringement, we will not be responsible and the relevant legal liability will be borne by the customer. In the event of any dispute, we reserve the right to make the final decision in all circumstances.

Suppose a customer needs our assistance in searching/purchasing some information and materials related to your project. In that case, you should let us know before we start the project/design so that we can find the best solution as soon as possible we can.

The design fees and details in the Pricing and Service Guide are for preliminary reference only. Basically, the complexity of the manuscript must be determined based on the information provided by the customer, and whether other matters related to the project/design will be involved or required. Such as illustrations, vectorising, photo editing, expedited manuscript purchasing/ printing services, etc. and then we make a first quote.

The final payment will not be known until the design draft is completed, for example, whether the project will exceed the number of free modifications/design drafts, etc. If additional charges are required during the design process, the customer will be notified in advance. After customer confirmation, the project/design will be completed and will continue.

Of course, it is possible, but it still depends on whether the customer can provide complete information and materials as well as clear instructions, otherwise, we will not be able to work quickly; please note that urgent design drafts require additional fees and urgent work will be done on the same day or Saturday/Sunday. The fee is 60-80% of the full price.

Please pay a deposit of 50-80% of the final quotation in advance and ensure that your project/design is within my schedule; During the design process, customers will receive thumbnails/watermarks/non-printed images/low-resolution images and screenshots for preview and confirmation; After the design is completed, the customer needs to pay the full payment first. Final documents will be handed over to the customer only after full payment is confirmed.

A first draft for a single item of project may take approximately two to four working days. Full brand design and promotion may take two to four weeks depending on the number and content of the project. Website design depends on the number of pages and content size of the website.

Regardless of whether the customer ultimately uses the design solution provided, the design fee/deposit will not be refunded.

Normally it is not possible unless you are my long-term customer or you need to use my design for some campaigns, or the customer can go to my website/portfolio first and see if there is a similar style to what they want to do, or you can tell me some design ideas that you might want to do and give me information to review or refer to. If I can’t do it, I will tell you.

I hope customers can understand that time is our money, and we also need to spend the money for the computers/hardware, the professional design software, fonts, Pantone colour cards, etc., that must be purchased or paid subscriptions for your design/project. Similarly, if the above things are free, please let me know and I will be very grateful.

To put it simply: the colour range and mode of monitors (RGB) normally used in ordinary offices or homes are different from those of professional printing machines/printers(CMYK), so the colour difference is due to some design drafts inevitably need to be printed directly, but most of them can be produced using Pantone colour cards/numbers. Therefore, professional designers will recommend using Pantone colour cards/numbers to produce printed artwork for ease of use. The printing company proofreads the colour you want or is close to the colour you want. It is recommended to ask the printing company to provide proof before printing to determine the final printed colour. (An additional fee may be charged for pre-printing proofs/colour tests).

Text confirmation via communication software such as WhatsApp or email, verbal or voice revisions will not be accepted, because text can be used as a record and reference for design.

Online customer service hours are Monday to Friday, Hong Kong time 9:00 AM – 6:00 PM; on statutory holidays and Saturdays/Sundays, services are not scheduled or unavailable at all times.

After the full payment is confirmed, the file will be uploaded to a cloud such as Google Drive, and the download link will be sent to you via WhatsApp or email.

Bank transfers, FPS, Payme, and PayPal will be accepted.

Surely welcome; because helping customers solve such problems is part of my service, and my job is not just creating designs for you; Of course, communication or answering questions is free. If any changes to the manuscript are required, the project or adjustment fee will still be charged.